UHC Announces Changes to its Medicare Advantage Audits
Thanks to the efforts of the AMA, its federated members and a number of our sister state medical societies, United Healthcare (UHC) has agreed to make several changes to the way that it conducts its Medicare Advantage audit programs.
UHC will no longer use MedAssurrant, the contractor that previously conducted its payment integrity audits. UHC will also make changes in the way that it conducts its Risk Adjustment Date Validation (RADV) audits. These audit request letters will be more clear about the reason for the audit and provide consistent information on follow-up medical record review, audit requests, and post-audit claim payment determinations. UHC will also update its payment integrity and recovery practices. Currently, UHC asks physicians to refund the full amount paid on the original claim and then resubmit the claim using the recommended coding. In the first quarter of 2012 physicians will only need to resubmit the claim with the recommended coding and refund only the difference between the amount UHC originally paid and the amount that should have been paid using the new coding. Physicians who disagree with UHC’s recommended coding should appeal the claims.
Many of our members have complained of the audit practices and we have been able to help them refine the scope of the audit. We appreciate AMA and organized medicine’s efforts to achieve systemic change on this issue.